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Carole Maleh ChangeConsultant Logo
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Change management process

Carole Maleh, over 20 years entrepreneur, manager and consultant

Structured and focussed, while steering others through change processes

4-phase process: Analysis, planning, action und evaluation

Change management process
Analysis - Planning - Action - Evaluation

 

Change management Prozess
Change management Prozess Mobile

 

Change workshops or change conferences are significant activities within a larger 4-phase process. Long before the change conference event takes place, much work must be done to prepare the stakeholders for the change, and to gather their issues. During the process, the change management consultant, the customer, core team and steering team work in close cooperation to plan the various activities. The steering team consists of a cross-section throughout the staff. Thus, every action is customized and evaluated, in order to create maximum benefit for the effort involved.

In Phase 1, preliminary meetings and a focus conference take place. An analysis of the situation within the organization pinpoints those issues which need to improve. The factors that influence the organization and the framework within which it operates, must incorporate both the customer and the stakeholders.

In Phase 2, together with the external consultant, the change goal, the interventions, the methods and the steps needed for preparation are planned – in other words, the architecture of the process. A communications concept is developed to accompany the process, in order to keep everyone on board.

Phase 3, Action, is made up of the variety of interventions and methods which were chosen by the steering committee to fit the specific needs of the organization.

Change Prozess

The evaluation which takes place during Phase 4 includes a Status-Quo Workshop, designed to help transfer awareness of the achieved change to all stakeholders, improving recognition of the new status quo as a further stage in the continuing process of growth. The quality of a change process is determined by its preparation, and in the way that the results are implemented after each activity. How are the results put into effect, and what is planned to keep the change moving forward? The workforce needs to see that the change is being taken seriously, and that it benefits the staff and the organization. Evaluation is necessary. Debriefing takes place to assess achievement and to determine the next steps.

 

Change management process

Phase 1: Analysis of the existing situation Phase 2: Planning the process Phase 3: Action Phase 4: Evaluation
Meetings
Focus-Conference
Process Architecture
Communication design
Workshops with core team and steering team
change conferences
Status-Quo Workshops
De-Briefing
Bulletpoint blue What is the situation?
Bulletpoint blue Where do we need to act?
Bulletpoint blue Who needs to be involved?
Bulletpoint blue What is the scope?
Bulletpoint blue How shall we achieve success?
Bulletpoint blue What conditions must be met?
Bulletpoint blue What are the risks and opportunities?
Bulletpoint blue What actions should take place?
Bulletpoint blue Which method will be used to which purpose and with whom?
Bulletpoint blue How will the results get transferred into the organization?
Bulletpoint blue Who will carry out the action?
Bulletpoint blue How should communication take place?
Bulletpoint blue Working on solutions for specific issues and with certain target groups
Bulletpoint blue What goals were supposed to be achieved?
Bulletpoint blue What has been achieved thus far?
Bulletpoint blue What is still missing?
Bulletpoint blue What are the next steps?

Customer / Core team / Steering team All stakeholders

Communication design
Project steering and project management
Phase 1: Analysis of the existing situation Phase 2: Planning the process
Meetings
Focus-Conference
Process Architecture
Communication design
Bulletpoint blue What is the situation?
Bulletpoint blue Where do we need to act?
Bulletpoint blue Who needs to be involved?
Bulletpoint blue What is the scope?
Bulletpoint blue How shall we achieve success?
Bulletpoint blue What conditions must be met?
Bulletpoint blue What are the risks and opportunities?
Bulletpoint blue What actions should take place?
Bulletpoint blue Which method will be used to which purpose and with whom?
Bulletpoint blue How will the results get transferred into the organization?
Bulletpoint blue Who will carry out the action?
Bulletpoint blue How should communication take place?

Customer / Core team / Steering team

Phase 3: Action Phase 4: Evaluation
Workshops with core team and steering team
change conferences
Status-Quo Workshops
De-Briefing
Bulletpoint blue Working on solutions for specific issues and with certain target groups
Bulletpoint blue What goals were supposed to be achieved?
Bulletpoint blue What has been achieved thus far?
Bulletpoint blue What is still missing?
Bulletpoint blue What are the next steps?

All stakeholders

Communication design
Project steering and project management

 

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